This Privacy Policy describes how Snorple Inc. ("Snorple", "we", "us", or "our") collects, uses, and shares information about you when you visit our website (snorple.com) or purchase our products.
1. Information We Collect
Information you provide directly
- Order information: Name, shipping address, email address, phone number when you place an order.
- Checkout information: The name and email address you enter at checkout, even if you don't complete your order.
- Payment information: Processed securely by our payment processor (Stripe). We do not store full credit card numbers.
- Communications: Messages you send to our support team via email or contact form.
- Survey responses: Optional post-purchase survey responses used to improve our products.
Information collected automatically
- Usage data: Pages visited, time on site, browser type, operating system, referring URL.
- Device data: IP address, device type, screen resolution.
- Cookies: Session cookies for cart functionality; analytics cookies (see Section 4).
2. How We Use Your Information
- Fulfill and ship your orders
- Send order confirmations and shipping notifications
- Send reminder emails if you start checkout but don't complete your order (you can unsubscribe at any time using the link in any reminder)
- Respond to customer service inquiries
- Send marketing emails if you opt in (you may unsubscribe at any time)
- Improve our website and products based on usage data
- Comply with legal obligations
- Prevent fraud and ensure transaction security
3. How We Share Your Information
We do not sell your personal information. We share data only with:
- Shipping partners (UPS, USPS, FedEx): Name and address for delivery.
- Payment processors (Stripe): Payment data processed under their privacy policy.
- Analytics providers (Google Analytics): Anonymized usage data.
- Email service providers: For order confirmation and marketing emails.
- Legal authorities: When required by law or to protect our rights.
4. Cookies and Tracking
We use cookies to:
- Maintain your shopping cart session
- Analyze site traffic via Google Analytics (anonymized)
- Remember your preferences
You can disable cookies in your browser settings. Disabling cookies may affect cart functionality. We do not use third-party advertising cookies or retargeting pixels.
5. Data Retention
We retain order information for 7 years for tax and legal compliance purposes. Marketing email addresses are retained until you unsubscribe. Analytics data is retained per Google Analytics default settings (26 months).
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data (subject to legal retention obligations).
- Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link in any email.
- Portability: Request your data in a portable format (GDPR/CCPA).
To exercise any of these rights, contact us at contact@snorple.com.
7. Children's Privacy
Our products and website are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Security
We implement industry-standard security measures including SSL/TLS encryption, secure payment processing via Stripe, and restricted access to personal data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
10. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at contact@snorple.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the revised policy.